cancellation policy

Cancellation By Customers:

  • More than 03 days before departure: Free of charge 
  • More than 02 days before departure: 50% of the total rate will be charge 
  • Less than 01 day before departure: 100% of the total rate will be charge 
  • No Show: 100% of the total rate

Cancellation due to storm weather: 

If your cruise is cancelled due to the weather in Halong Bay, you will be issued a full refund. 

cHILDREN policy

  • Under 4 free charges (excluded entrance tickets and seat on bus) . 
  • 1 booking allows 1 child at free of charge. The second child will be charged 50% adult
  • Children from 4 to 8 charge 75% adult. 1 booking allows 1 child at 75% charge, second child will be charge as adult. Original passport required for children. 
  • Children from 8 and above charge as adult.

DEPOSIT & FINAL PAYMENT :

  • A minimum 30% Deposit is required to secure spaces for the tour.
  • The final payment is required to be paid latest 01 day before your departure date.
  • If for any reason, the balance is not received according to the due date, the Tour Organisation reserve the right to treat the booking as cancelled by you.
  •